1. Purpose and acceptance
These Terms govern access to and use of Paidio, a SaaS platform that lets you create artificial-intelligence assistants over your own knowledge base. By creating an account, subscribing to a plan or using the service, you agree to be bound by these Terms, by the Privacy Policy and, when you process third parties' personal data, by the Data Processing Agreement (DPA). If you contract on behalf of an organization, you represent that you have authority to bind it.
2. Who the service is aimed at
Paidio is aimed at companies, self-employed professionals and businesses that contract within the scope of their activity. It is not intended for consumers. Nevertheless, if you contract as a consumer, the rights that the law grants you apply mandatorily (see clause 5.3) and prevail over any provision to the contrary in these Terms.
3. Description of the service
Paidio offers: creation of AI assistants, document ingestion for semantic search (RAG), chat with streaming, integration via widget/API, and multi-tenant administration features. The service is provided «as is» and evolves continuously; we may add, modify or withdraw functionality, giving notice of material changes.
4. Accounts and eligibility
You must be of legal age and provide truthful information. You are responsible for the confidentiality of your credentials and for all activity carried out under your account. We verify the email address on registration and may require anti-fraud measures (e.g. CAPTCHA).
5. Plans, pricing, billing and cancellation
5.1. Plans. We offer a trial plan (Trial) and subscription plans (Starter, Professional, Enterprise), as well as the BYOK option (use your own AI-provider key) and one-off balance top-ups. The current plans and prices are published at https://paidio.app/pricing, in euros.
5.2. Billing. Unless otherwise stated at checkout, subscriptions are recurring monthly and renew automatically until you cancel them. Payment is processed through Stripe; Paidio does not store your card details. Before completing the purchase you are shown the price, taxes, duration and renewal conditions; the purchase button indicates that it entails an obligation to pay.
5.3. Taxes. Applicable taxes (VAT) are calculated and added according to your country and status (consumer or business). For EU business customers the reverse charge may apply where relevant; for this you must provide your intra-community VAT number (VAT ID) and tax address during checkout.
5.4. Price changes. We may change renewal prices by giving you at least 30 days' notice by email. The increase applies to the next period; if you do not accept it, you may cancel before renewal without the change affecting you.
5.5. Cancellation. You may cancel at any time from your dashboard; the cancellation takes effect at the end of the current billing period and you retain access until then.
5.6. Refunds (professional/business customers). Unless applicable law requires otherwise, amounts already charged for started periods are non-refundable. Failure to pay may suspend or cancel the service.
5.7. EU consumers — right of withdrawal. If you contract as a consumer, you have 14 calendar days to withdraw without justification (Directive 2011/83/EU; in Spain, arts. 102-108 TRLGDCU, the consolidated Spanish consumer protection act), using the form in Annex A or any unequivocal declaration to tiho@theorangecat.dev. However, by contracting you expressly request the immediate start of the service and acknowledge that you lose the right of withdrawal once the service has been fully performed; if you withdraw during performance, you will pay the proportional part already provided (art. 108.3 TRLGDCU).
6. Acceptable use
You undertake not to: (a) use the service for unlawful purposes or to generate illegal, harmful, defamatory content or content that infringes third-party rights; (b) breach security, circumvent usage limits, or perform unauthorized reverse engineering; (c) resell or abuse the infrastructure (e.g. key rotation, saturation, mass scraping). Customer Content and queries are further subject to the usage policies of the underlying AI providers (e.g. OpenAI); you undertake that you and your end users comply with them. We apply per-tenant rate limits, a daily spending cap and content moderation; non-compliance may result in suspension.
7. Nature of the AI (transparency — Regulation (EU) 2024/1689)
Paidio generates responses through artificial-intelligence systems. Responses may be inaccurate and do not constitute professional advice; you are responsible for verifying them before use, especially in sensitive contexts. When you integrate the assistant for your own users, you must inform them that they are interacting with an AI system, in accordance with art. 50 of Regulation (EU) 2024/1689.
8. Your content and your data
8.1. You retain ownership of the Customer Content you upload. You grant us a limited license to host and process it for the sole purpose of providing you with the service (including sending it to our AI subprocessors to generate responses).
8.2. We do not train third-party models with your Customer Content. Processing with AI providers is carried out to answer your queries, not for training.
8.3. When you act as controller of the personal data of your end users, such processing is additionally governed by the DPA.
9. Intellectual property
The software, the «Paidio» brand, the design and the documentation are the property of The Orange Cat EOOD or its licensors. These Terms transfer no rights to you beyond use in accordance with the contracted plan.
10. Third-party services (subprocessors)
Paidio relies on subprocessors (OpenAI, Stripe, Resend, Cloudflare, Railway, Netlify). The canonical, up-to-date list of subprocessors, with their purpose and location, is set out in the DPA; the Privacy Policy refers to it.
11. Availability and support
We strive to maintain high availability, but we do not guarantee uninterrupted service; we may carry out maintenance. Support is provided through the channels indicated on the website.
12. Warranties and limitation of liability
12.1. The service is provided «as is» and «as available».
12.2. Professional/business customers: to the maximum extent permitted by law, our total liability for any claim is limited to the amounts you have paid in the 12 months prior to the event giving rise to it, and we are not liable for indirect damages, loss of profits or loss of data that could have been avoided with reasonable backups on your part.
12.3. Consumers: we will be liable under applicable law for the foreseeable damages arising from the breach.
12.4. Nothing in these Terms excludes or limits liability for wilful misconduct, gross negligence, harm to life or personal integrity, nor any liability towards the data subject arising from the GDPR, nor any other liability that the law does not allow to be excluded.
13. Indemnity
You undertake to hold us harmless against third-party claims arising from your Customer Content or from use of the service contrary to these Terms or the law.
14. Suspension and termination
We may suspend or cancel your account for serious breach, non-payment or risk to security or legality. You may terminate by cancelling your subscription. On termination, you will be able to export your Customer Content for a reasonable period, after which it may be deleted.
15. Modifications
We may update these Terms. We will notify you of material changes by reasonable means (e.g. email or in-app notice). Continued use after they take effect implies acceptance.
16. General provisions
- Severability: if any clause is declared invalid, the rest remains in force and will be replaced by another valid one of equivalent effect.
- Entire agreement: these Terms, together with the Privacy Policy and the DPA, constitute the complete agreement and supersede prior agreements on the same subject matter.
- Assignment: you may not assign these Terms without our consent; we may assign them to a successor or group entity, giving you notice.
- Force majeure: neither party is liable for breaches caused by matters beyond its reasonable control (disasters, infrastructure-provider failures, network outages, acts of authority).
- No waiver: not enforcing a clause at a given time does not imply a waiver of the right to enforce it later.
- Notices: we will notify you at your account email; you notify us at tiho@theorangecat.dev.
- Survival: the clauses on intellectual property, liability, indemnity and governing law survive termination.
- Language: the Spanish version is the binding one; translations are provided as a courtesy.
17. Governing law and dispute resolution
These Terms are governed by Bulgarian law, without prejudice to the mandatory consumer-protection rules applicable to you by your country of residence in the EU. EU consumers: you may turn to the alternative consumer dispute resolution bodies applicable in your country of residence.
18. Contact
For any matter regarding these Terms: tiho@theorangecat.dev.
Annex A — Model withdrawal form (consumers)
You only need to fill in and send this form if you wish to withdraw from the contract (by email to tiho@theorangecat.dev).
- To the attention of The Orange Cat EOOD, tiho@theorangecat.dev:
- I hereby give notice that I withdraw from my contract for the provision of the Paidio service.
- Contracted on: __________
- Name of the consumer: __________
- Address of the consumer: __________
- Account email: __________
- Date: __________