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What exactly is Paidio?
A platform that turns your documentation (PDFs, manuals, regulations, processes) into an AI assistant that answers using your data and cites its source. You deploy it on your site or app with no coding required.
How long until I have an assistant running?
From sign-up to the widget live on your site, about 60 seconds if your documentation is ready. Upload the files, adjust the basic system prompt, copy the script, and you're done. Embedding indexing happens automatically.
Is my data used to train models?
No. Your documents are indexed exclusively in your tenant and used only to answer your users. They never leave your workspace to train models or get shared with third parties. On Enterprise you can also use your own OpenAI key (BYOK).
How does Paidio prevent hallucinations?
With two mechanisms: RAG anchors every answer to the fragments retrieved from your documentation, and guardrails limit the topics the assistant can address. If something isn't in your material or falls outside scope, the assistant says so instead of making it up.
Can it cite the source of each answer?
Yes. Since it relies on your knowledge base, the assistant can point to the document and section an answer came from, so your users can verify it.
How does billing work?
By a monthly Message Budget, not per user. You choose a plan (Starter, Professional, Enterprise) and can have as many end users as you want within it. If you go over budget, you buy top-ups. No per-seat cost.
Are end users unlimited?
Yes. You pay for your message budget, not for the number of users. You can have as many end users as you want within your plan.
What document formats does it support?
PDF, DOCX, markdown and plain text. Paidio extracts the content, chunks it and generates embeddings automatically.
Can I integrate it with my website or app?
Yes, in three ways: an embeddable widget (one line of script), an iframe if you prefer isolation, or the direct SSE API if you want to build your own interface. The widget is white-label on Professional and above.
What is PRE_AUTH mode?
It lets you identify users who are already authenticated on your platform without asking them to register. Your backend signs a JWT with a shared secret and the widget uses it to recognize the user. Examples are available in Node, Django and Laravel in the docs.
Can I connect the assistant to my systems?
Yes, via Actions: you define tools that call your REST APIs (check a status, create a ticket, etc.) and the assistant invokes them whenever the conversation requires it.
What if I change my mind?
14 days free, no card required. After that, cancel whenever you want from the dashboard and export your data at any time.