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What exactly is Paidio?
A platform that turns your documentation (PDFs, manuals, regulations, processes) into an AI assistant that looks for evidence in your data and can show its source when metadata is available. You deploy it on your site or app with no coding required.
How long until I have an assistant running?
Implementation follows three steps: upload your files, configure the behavior, and test the assistant before publishing. Timing depends on your documentation, configuration, and the QA you need.
Is my data used to train models?
Your data is segregated by tenant. To generate answers, it is processed by the model providers you configure under their terms; Paidio does not use it to train Paidio models. On Enterprise you can use your own OpenAI key (BYOK).
How does Paidio handle a query without enough evidence?
RAG looks for relevant fragments in your documentation and guardrails limit the topics the assistant can address. If evidence is missing or the query falls outside scope, it can say so or hand the query off to a person based on your configuration.
Can it show source references?
Yes, when the knowledge base includes available metadata. The assistant can point to the supporting document and section so your users can verify it.
How does billing work?
By a monthly Message Budget, not per user. You choose a plan (Starter, Professional, Enterprise) and can have as many end users as you want within it. If you go over budget, you buy top-ups. No per-seat cost.
Are end users unlimited?
Yes. You pay for your message budget, not for the number of users. You can have as many end users as you want within your plan.
What document formats does it support?
PDF, DOCX, markdown and plain text. Paidio extracts the content, chunks it and generates embeddings automatically.
Can I integrate it with my website or app?
Yes, in three ways: an embeddable widget (one line of script), an iframe if you prefer isolation, or the direct SSE API if you want to build your own interface. The widget is white-label on Professional and above.
What is PRE_AUTH mode?
It lets you identify users who are already authenticated on your platform without asking them to register. Your backend signs a JWT with a shared secret and the widget uses it to recognize the user. Examples are available in Node, Django and Laravel in the docs.
Can I connect the assistant to my systems?
Yes, via Actions: you define tools that call your REST APIs (check a status, create a ticket, etc.) and the assistant invokes them whenever the conversation requires it.
What if I change my mind?
14 days free, no card required. After that, cancel whenever you want from the dashboard and export your data at any time.