Automated first line
Answer common questions immediately with the response you approved, grounded in your documentation.
First-line support that answers from your real policies.
Resolve most customer questions with an assistant configured from your terms, FAQs and procedures, and leave the team the cases that truly need them.
Most support requests are repetitive: opening hours, returns, warranties and order status. Teams burn time answering the same questions while customers wait for information that is already documented.
- A large share of tickets asks about information you already document.
- Response times increase during peaks and outside office hours.
- Agents add different nuances to the same policy, so the voice is inconsistent.
- Customers expect an immediate answer without reading the terms themselves.
Knowledge anchored to your documents, with the source cited.
Clean escalation
When a case is outside scope, capture the context and pass it to a person instead of improvising.
Actions for your systems
Configure tools that check an order status or create a ticket through your APIs when appropriate.
One consistent voice
Keep tone and policy consistent in every answer, regardless of the agent on duty.
From your documentation to your first user, in three steps.
- 01
Upload your support base
Add terms, FAQs, manuals and procedures. Paidio uses them as evidence and declares or routes questions when context is missing.
- 02
Define escalation and actions
Mark what it can resolve alone, what it must route, and which systems it may call through Actions.
- 03
Embed it in your web or app
Use a floating or inline widget with your colors. White-label is available on Professional and higher plans.
Fewer first-line tickets reaching the human team.
Immediate answers 24/7, including peaks and holidays.
Consistent tone and policy application.
Common questions about this use case.
Put your knowledge to work today.
14 days free, no card required. Upload your documents and publish your assistant.