SAAS PRODUCT SUPPORT

Documentation that answers instead of being read.

Turn your docs, API reference and guides into a copilot that resolves integration questions inside your product, with the relevant documentation in view.

THE CHALLENGE

Your product may have excellent documentation that few people read end to end. Developers open tickets for information that is already written, and technical teams repeat explanations about authentication, webhooks and limits.

  • Users open tickets for answers already present in the documentation.
  • The docs are useful but long, and finding the exact fragment takes time.
  • Technical support repeats the same integration explanations.
  • Questions appear at any hour and in every time zone.
HOW PAIDIO SOLVES IT

Knowledge anchored to your documents, with the source cited.

Your real docs

Guides, API reference, changelog and examples. The assistant answers with the relevant fragment of your documentation.

Inside the product

Use an embeddable widget or SSE API so the copilot lives where developers integrate.

Answers with code

Return snippets based on your official examples rather than invented code that does not compile.

Product signals

Recurring questions reveal which parts of the docs or product create the most friction.

GETTING STARTED

From your documentation to your first user, in three steps.

  1. 01

    Index the documentation

    Upload docs, API reference and guides. Paidio turns them into the copilot knowledge base.

  2. 02

    Tune the behavior

    Set technical tone, in-scope topics and optional Actions that query your systems.

  3. 03

    Embed it or use the API

    Add the widget to your docs site or consume the SSE API in your own interface.

RESULTS
Fewer technical support tickets for documented questions.
Faster integrations for developer customers.
Documentation that becomes actionable instead of remaining unread.
FREQUENTLY ASKED QUESTIONS

Common questions about this use case.

Put your knowledge to work today.

14 days free, no card required. Upload your documents and publish your assistant.